Sumeet SSG and Maharashtra Government to implement new MEMS 108 ambulance project

Sumeet Facilities Limited India, in consortium with Grupo SSG Matrix, Spain and previous service operator BVG India will implement the New ‘Maharashtra Emergency Medical Services’ (MEMS) 108 Ambulance Project in the state of Maharashtra. This project is set to transform emergency medical services in India with the integration of cutting-edge technology using advanced global standards. The 10-year large-scale initiative introduces a new operational model featuring state-of-the-art technology to boost service efficiency and effectiveness, bringing wide scale reform to the healthcare sector across Maharashtra.

The project, under the State National Health Mission, aims to provide pre-hospital health emergency services to patients in critical and non-critical conditions, utilising life support ambulances to stabilise and facilitate prompt mobilisation to nearby hospitals. The initiative covers a wide range of health emergencies, including road accidents, critical diseases, and natural calamities, among others.

Built under a Public-Private Partnership (PPP) Design-Build-Finance-Operate-Transfer (DBFOT) model for the first time in India, with service provider and the Government. MEMS-108 project integrates advanced medical technology, data analytics, and high-tech communication systems. The program is designed to ensure faster response times across urban, rural, and tribal areas throughout the state, with 24/7 medical support through a state-of-the-art Emergency Response Center (ERC), based on NG911 standards and will be staffed with a specialized team of doctors.

The upgraded fleet is based on high-end body kits of ABS/PPMA material, providing highest durability and strength. It is equipped with high-end lifesaving medical equipment. The improved standards specify the requirements based on quality of design, performance and KPI based reporting structure that are key for better patient outcomes. Technological upgrades in ambulances now include Mobile Data Terminals, tablet PCs, RFID, GPS, caller location tracking, CCTV, TRIAGE systems, Customer Relationship Management (CRM), Computer-Aided Dispatch (CAD), Vehicle Tracking and Management System (VTMS), and patient arrival intimation systems, compared to the previous reliance on basic mobile phones and coordination with the caller for directions.

Enhanced training modules will also be developed for preparatory and emergency training for all personnel. The New MEMS 108 Project will be rolled out across the state in five phases in the coming months.