Thales announced that Availity, one of the largest real-time health information networks in the United States, has selected the Thales OneWelcome Identity Platform to overhaul its identity infrastructure, which underpins billions of healthcare transactions and access for millions of users.

Availity selected the Thales OneWelcome Identity Platform for its ability to provide a unified, flexible identity foundation capable of supporting customer, partner, and workforce access across a rapidly growing and evolving healthcare ecosystem. The move replaces legacy systems as Availity confronted growing strain on reliability, scalability, and operational complexity, pressures that can directly impact access to critical healthcare services.

Availity connects providers, payers, and technology partners through high-volume digital interactions, where identity is the gateway to everything from eligibility checks to claims processing. As demand surged, limitations in its prior platform increasingly constrained performance and resilience, prompting a shift to a more scalable, unified identity foundation.

“Our mission is to provide a stable, scalable, and secure foundation for identity across our network,” Mike Green, CISO, Availity, said. “As healthcare organisations face growing pressure to support always-on digital services, rising transaction volumes, and increasingly interconnected user environments, we needed to modernise our identity infrastructure to reduce operational complexity, strengthen resilience, and deliver seamless experiences for our customers and partners while preparing for future growth.”